Shipment & Payment

Method of Delivery

We use DHL as our deliver partner.

Our delivery costs are based on the shipping prices of DHL, and are determined according to the package weight and the destination country. All deliveries are sent from Germany.

Shipping Costs

Shipping within Germany 4,90 €
Shipping to Europe – Zone 1 12,90 €
Shipping to Switzerland (Europe – Zone 2) 14,90 €
Shipping to Europe – Zone 3 13,90 €
Shipping to Europe – Zone 4 17,90 €
Shipping outside Europe On request

Europe – Zone 1 Luxemburg
Monaco
Holland
Austria
Poland
Czech Rep
Belgium
Denmark
France
Europe – Zone 3 Andorra
England
Italy
Slovakia
Slovenia
Spain
Hungary
Portugal
Romania
Cyprus
Bulgaria
Estonia
Finland
Greece
Ireland
Croatia
Latvia
Lithuania
Malta
Europe – Zone 4 Albania
Bosnia
Iceland
Macedonia
Moldavia Rep
Montenegro
Norway
Serbia
Ukraine
Belarus

 

Free shipping within Germany on all orders over 80€. For the rest of Europe free shipping on orders over 150€.

Delivery Times

Delivery times will vary according to the destination country and method of delivery. The following schedule shows approximate delivery times, as quoted by DHL. Actual delivery times may be longer in case of deliveries to islands or regions that are difficult to access, or in case of customs regulations beyond our control. Please note: Orders will only be sent after full payment is received.

 

Shipping within Germany 2 – 3 Working Days
Shipping to Europe – Zone 1 3 – 5 Working Days
Shipping to Switzerland (Europe – Zone 2) 3 – 5 Working Days
Shipping to Europe – Zone 3 4 – 12 Working Days
Shipping to Europe – Zone 4 8 – 16 Working Days
Shipping outside Europe On request


Shipping Confirmation

As soon as we have shipped your order, you will receive an email confirmation. Your email confirmation will contain a tracking number that allows you to follow the status of your order on the carrier’s website.

Payment

We try to provide you with a simple and easy payment process for your order and are continuously working on further payment options to be offered in the future. Currently we offer following payment methods: bank transfer, credit card, SOFORT banking and PayPal.

Depending on the payment method, we will ship your goods immediately after order has been confirmed. In addition, you will receive an e-mail as shipping confirmation.

 

Advance payment via Bank Transfer

When selecting the payment method “Bank Transfer”, we will provide our bank details in the order confirmation. The invoice amount must be transferred to our account within no more than 3 days after that. Once we have received your payment, your order will be shipped immediately.

  • Please note that a bank transfer can take 2-4 business days.
  • Please always include your order number and your name in your remittance order.

 Credit card Visa · Master card · American Express

You can easily and securely pay with your credit card. Your order will be processed immediately after successful payment with credit card. In addition, you will receive an e-mail as shipping confirmation.

You can save your Credit card details for future purchases to avoid enter the details once and again.

 

SOFORT Banking

A real-time bank transfer payment method that you can use to transfer funds directly to us from your bank account.

When you choose to pay through SOFORT Banking, you will be redirected to SOFORT Banking’s online banking environment. Here you can choose your country and bank. You log in with your own online banking credentials. You can then choose which account you want to transfer the payment from. Finally, the payment is authorised and you will be returned to our store.

Once we have received your payment, your order will be shipped immediately. In addition, you will receive an e-mail as shipping confirmation.

 

PayPal

PayPal is a very easy and fast way to pay for your online purchases. At the end of your order you will be asked by PayPal in a new window to make your payment. Once you have approved the purchase by entering your PayPal password, you will automatically be returned to our shop. As the payment is credited to us, usually within minutes, your delivery will be dispatched immediately.

Information for payment via PayPal:

  • Even without a PayPal account you can use this payment method. You can simply sign up during cash out.
  • In case of refunds, the amount will be reimbursed to your PayPal account